Exit, voice, and loyalty : responses to decline in firms, organizations, and states

By:

Hirschman, Albert O

Material type: Text

TextPublication details: Cambridge Harvard University Press 1970Description: x, 162pISBN:

9780674276604 (pbk)

Subject(s):

DDC classification:

302.35 HIR

Summary: An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change “from within.” The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Book	Plaksha University Library	Social Science	302.35 HIR (Browse shelf(Opens below))	Available		004336

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Previous	302.2310954 THO The Politics of digital India : between local compulsions and transnational pressures	302.35 FIS The ORG : the underlying logic of the office	302.35 GRA The utopia of rules : on technology, stupidity, and the secret joys of bureaucracy	302.35 HIR Exit, voice, and loyalty : responses to decline in firms, organizations, and states	302.350954 KEL How India works : making sense of a complex corporate culture	303.3 NAI The End of Power : from boardrooms to battlefields and churches to states, why being in charge isn't what it used to be	303.34 IYE The Secret of leadership : stories to awaken, inspire and unleash the leader within	Next

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An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change “from within.” The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role.

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