Crucial Conversations : tools for talking when stakes are high

By:

Grenny, Joseph

Material type: Text

TextPublication details: New York McGraw Hill 2022Edition: 3rd edDescription: xii, 279pISBN:

9781260474183 (pbk.)

Subject(s):

DDC classification:

153.6 GRE

Summary: "Chapter 1: What's a Crucial Conversation? And Who Cares? Chapter 2: Mastering Crucial Conversations The Power of Dialogue Chapter 3: Start with Heart How to Stay Focused on What You Really Want Chapter 4: Learn to Look How to Notice When Safety Is at Risk Chapter 5: Make It Safe How to Make It Safe to Talk About Almost Anything Chapter 6: Master My Stories How to Stay in Dialogue When You're Angry, Scared, or Hurt Chapter 7: STATE My Path How to Speak Persuasively, Not Abrasively Chapter 8: Explore Others' Paths How to Listen When Others Blow Up or Clam Up Chapter 9: Move to Action How to Turn Crucial Conversations into Action and Results Chapter 10: Yeah, But Advice for Tough Cases Chapter 11: Putting It All Together Tools for Preparing and Learning Afterword What I've Learned About Crucial Conversations in the Past Ten Years"

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Book	Plaksha University Library	Psychology	153.6 GRE (Browse shelf(Opens below))	Available		003244

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"Chapter 1: What's a Crucial Conversation? And Who Cares?
Chapter 2: Mastering Crucial Conversations The Power of Dialogue
Chapter 3: Start with Heart How to Stay Focused on What You Really Want
Chapter 4: Learn to Look How to Notice When Safety Is at Risk
Chapter 5: Make It Safe How to Make It Safe to Talk About Almost Anything
Chapter 6: Master My Stories How to Stay in Dialogue When You're Angry, Scared, or Hurt
Chapter 7: STATE My Path How to Speak Persuasively, Not Abrasively
Chapter 8: Explore Others' Paths How to Listen When Others Blow Up or Clam Up
Chapter 9: Move to Action How to Turn Crucial Conversations into Action and Results
Chapter 10: Yeah, But Advice for Tough Cases
Chapter 11: Putting It All Together Tools for Preparing and Learning
Afterword What I've Learned About Crucial Conversations in the Past Ten Years"

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