TY  - BOOK
AU  - Christensen, Clayton M
TI  - The innovator's dilemma : : when new technologies cause great firms to fail
SN  - 9781422196021(hb.)
U1  - 658.4063  
PY  - 2000///
CY  - Boston 		
PB  - Harvard Business Review Press
KW  - Creative ability in business		
KW  - Success in business
KW  - Customer services
N1  - https://blackwells.co.uk/bookshop/product/The-Innovators-Dilemma-by-Clayton-M-Christensen/9781422196021
N2  - "An innovation classic. From Steve Jobs to Jeff Bezos, Clay Christensen's work continues to underpin today's most innovative leaders and organizations.

The bestselling classic on disruptive innovation, by renowned author Clayton M. Christensen.

His work is cited by the world's best-known thought leaders, from Steve Jobs to Malcolm Gladwell. In this classic bestseller—one of the most influential business books of all time—innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right—yet still lose market leadership."
ER  -