As a manager in today's business world, you can't just tell your direct reports what to do: You need to help them make their own decisions, enable them to solve tough problems, and actively develop their skills on the job. Whether you have a star on your team who's eager to advance, an underperformer who's dragging the group down, or a steady contributor who feels bored and neglected, you need to coach them: Help shape their goals--and support their efforts to achieve them. In the "HBR Guide to Coaching Employees" you'll learn how to: Create realistic but inspiring plans for growth; Ask the right questions to engage your employees in the development process; Give them room to grapple with problems and discover solutions; Allow them to make the most of their expertise while compelling them to stretch and grow; Give them feedback they'll actually apply; Balance coaching with the rest of your workload.